INFORMATION SECURITY

When using your credit-card on this website your information is "Secure". We use SSL (Secure Socket Layer) encryption and the details of your order are kept within our network. You will see the "https" protocol in the URL window of your web browser when you reach the point of entering your credit card information. You will also see an icon of a lock on your browser's status bar. This will assure you that your information is safe and secure. 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

We want our customers to feel safe when they are doing business with propaneturkeyfryers.com. We exercise a number of measures to ensure your transactions run smoothly, your privacy is protected, and to ensure your business is safe with propaneturkeyfryer.com. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

The propaneturkeyfryers.com site uses 128-bit encryption key over Secure Socket Layer (SSL) to provide the highest level of security. SSL provides encryption between web browsers and web servers.

At the 128-bit level, cryptographers consider this encryption, based on the RSA algorithm, impossible to crack as it would take millions of years with the fastest computers to try all the combinations. VeriSign issues server certificates to organizations and individuals worldwide to verify the identity of companies and relevant domains. A VeriSign Certificate gives customers the confidence to transact online. For more information please click on the VeriSign logo on our check out page.

If you desire, you can phone your order into our customer service line. Your order will be placed and a customer service agent will ask you to retrieve your credit card information.

In order to prevent credit card fraud, the "Billing Address" must match the information on file with the issuing credit card company. The "Billing Address" is the same address that the credit card bill goes to. The street number and the ZIP code must match for us to be able to ship the order. 

Security Metrics Certified
To increase security, we have certified our account and website through Security Metrics so that each visitor can feel secure when using our system to make payments. Propaneturkeyfryer.com has been tested and will be regurally checked to ensure that high security standards are maintained. Maintaining high security standards significantly reduces the risk that this site will be compromised by malicious attacks.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Visitors making purchases or online registration with propaneturkeyfryer.com

When you place an online order with Propaneturkeyfryer.com, we collect your name, email address, credit card billing and shipping address, contact phone number, credit card number and expiration date. This information allows us to process your order and provides us with a way to contact you, should we have a question concerning your order. That information is kept confidential. After you place an online order with Propaneturkeyfryer.com, a copy of that order is sent to you via email for your records.

Email Addresses
Propaneturkeyfryer.com collects email addresses only if people communicate with us via email or if they volunteer their email online, through means such as surveys and/or site registrations. We we do not share those emails with other organizations. From time to time we may use email to communicate special offers or news at Propaneturkeyfryer.com. You may opt out of future Propaneturkeyfryer.com emails at any time.

SHIPPING POLICIES

All orders placed Monday through Friday for in-stock merchandise will be processed on the following business day. We typically ship via UPS or other if necessary. For ground shipping, please allow 5-10 business days for delivery. We offer free shipping on some items, where noted. All other additional shipping options will be charged as noted on the customer checkout page and will be applied as chosen by the buyer. We also offer express shipping. Please contact us by sending an email to support@jabbsgang.com for more details. All orders will be processed ASAP, or by the next business day.

Please note that we only ship to US destinations, US territories and Military APO's. For other destinations outside the us please visit our contact us page and proceed to inform us you are a customer outside the United States and we will consider making special arrangements to ship you a product that suits your interest. When ordering multiple items, some products may be shipped separately.

RETURN POLICIES

The Jabbs Gang Inc takes pride in providing its customers the best quality products and service available. We will provide a refund for any products purchased our website(s) if returned within 30 days from the date of purchase.

The following policy applies to all sales on our web sites unless otherwise noted. Some seasonal sale items are sold on a NO RETURN basis, these are clearly marked on the page where you order the product as well as on your receipt that you receive via e-mail.

Products purchased on our web site may be returned within 30 days for a refund or exchange. The products must be unused and in original packaging. Products found to be defective will be considered according to the manufacturer's specifications. We accept only merchandise that has been purchased from our web sites.

Products must be in the original packaging and must be placed inside a protective cardboard box, just as they were shipped to you. Do not write on the packing of the product. Any packages sent to us wrapped in paper or plastic and not in an outer protective cardboard box are refused at the dock. Please do not send items back to us in this manner.

Refunds will be issued for the amount of the product only. Shipping is NOT refundable.

Please call our customer service line @ 1.866.530.7247 to arrange for return details.
Please attain a tracking number from the carrier when you send the return to us. We are not responsible for lost packages and our customer service agents do not have a record of the date your return arrived at our warehouse.

Please have the following information in the box with the products you are returning:

• Transaction number (customer ID number)
• The first and last name of the person on your receipt.
• Whether you want a refund or an exchange
• If you want an exchange, please tell us the specific size or product.
• Please include any other information you wish to include but please be brief and specific.

If you are exchanging a product, you will be responsible for extra shipping charges.


REFUNDS will be posted within 10 business days of the date of the confirmation e-mail you received. Your credit card company may take up to 30 days to post the credit to your statement. This is beyond our control. We will post the credit in the time period we promised, provided instructions have been followed and we are able to cross reference your return to your order.

NOTE: IF YOU RECEIVED FREE SHIPPING and you are returning the product, you will not receive a full refund. We will credit the price of the item minus the actual shipping. Also, we will charge an 18% restocking fee for all refunds or exchanges.

EXCHANGES will be shipped within 7-10 business days. All notifications regarding returns will be sent to the e-mail address you supplied with your original order. We are unable to add new e-mail addresses once your order has been placed and processed. This is a security measure.